Is it required to make a prepayment for the lessons beforehand?

• Yes, it is required to make a prepayment for all of our lessons beforehand. We have a policy of requiring full payment prior to the start of the lesson in order to ensure that our schedule is properly arranged and our resources are allocated appropriately. This also guarantees that our students are committed to their scheduled lessons and helps us maintain a consistent level of quality in our services. Thank you for your understanding and cooperation in this matter.

In case you are dissatisfied with the assigned tutor after the first lesson, what are the available options?

• Our online sessions come with a 100% satisfaction money-back guarantee on tutor matching, ensuring a risk-free experience for you. If, in the unlikely event, you are not satisfied with the assigned tutor or the quality of the first lesson, you can report your concern within 24 hours of the lesson and request a refund. Additionally, if mutually agreed upon, we can arrange a repeat of the first session with a different tutor at no additional cost.

How can I ensure that the IB tutors I receive are of high quality?

• At IB Pros we carefully select tutors and invite them to our platform, our tutors have a strong track record of delivering high-quality online IB tutoring. Our selection criteria include factors such as experience as an IB examiner, certification as a teacher, and holding a Ph.D. degree.

Can I pay the tutor directly?

• It is strictly prohibited to make payments to tutors outside of our platform. Any attempt to do so will be considered a violation of our company’s terms and conditions.